Questions, answered.
Anything we missed? Ask us directly , a human answers.
Booking fees & pricing
Does GlobePro charge booking fees?
No. GlobePro charges a flat monthly subscription and takes 0% of your bookings. Payments run through your own Stripe account, so you pay only Stripe's standard card processing, the same rate you'd pay anywhere. We never take a percentage of any booking, deposit, add-on, invoice, or gift certificate.
How is GlobePro different from WeTravel's pricing?
Most group-booking platforms charge a per-transaction fee (often around 2.9%+) and hold your funds in their own wallet before payout. GlobePro charges a flat monthly price, takes 0% platform fee, and routes payments straight through your own Stripe so money settles directly to you.
How can I avoid booking platform fees as a travel agency?
Use a tool that charges a flat subscription instead of a percentage, and that lets payments flow through your own payment processor. GlobePro does both: a flat monthly price and native checkout on your own Stripe, so the only card fees you pay are Stripe's standard processing rates.
What does travel agency software cost?
It varies from ~$19/mo entry tools (that add per-transaction fees) up to enterprise platforms. GlobePro is $99 (Solo), $199 (Boutique), or $299 (Agency) per month, flat, with unlimited guests and 0% booking fees on every plan.
The product
What exactly is GlobePro?
One platform that runs a boutique travel agency end to end: your public website with bookable trip pages, native checkout with deposits and payment plans, a guest CRM built for travel, a traveler portal for documents and forms, plus invoices, calendars, and rosters. It replaces the usual stack of a website builder, booking platform, CRM, forms tool, and spreadsheets.
Who is it for?
Boutique and independent agencies of roughly one to ten people who sell group trips or curated travel, dive expeditions, safaris, ski weeks, culinary tours, retreats. If you know most of your travelers by name, you're who we built this for.
Does my website live on GlobePro too?
Yes, your marketing site, blog, destination guides, testimonials, and FAQs are all managed in the same admin, published to your own domain. Trip pages are server-rendered with structured data and sitemaps so they rank.
What do my travelers see?
A polished trip page where they book and pay on your site, then a personal portal where they see their documents, fill out forms, and pay remaining balances. No account gymnastics, one secure link.
Does GlobePro integrate with other tools?
Today, intentionally little. GlobePro is all-in-one so you're not juggling a stack, and the one integration is Stripe (your own account, 0% fees). But we're open, not closed: if you need to connect something, tell us. We've been building software a long time and we ship fast, requests don't sit on a roadmap for months. So the better question is what you need, ask us.
Payments & deposits
How do travel agents take payments with GlobePro?
You connect your own Stripe account. Travelers pay on your site by card (or offline methods you enable), and funds settle directly to you. GlobePro never holds or routes your money.
Can I set up deposits and payment plans?
Yes, it's built in. Set a deposit and an installment schedule per trip package; GlobePro tracks who's paid, who's due, and who's past due, and sends reminders so you don't have to chase balances.
Who holds the money?
You do. Because payments run through your own Stripe account, funds are never held in a GlobePro wallet. That avoids the frozen- or held-funds risk that comes with platforms that custody your money.
Really, 0% booking fees?
Really. You pay the flat monthly subscription and Stripe's standard card processing. We take no percentage of any booking, deposit, add-on, invoice, or gift certificate. Ever.
Data, passports & security
How do you handle passports and health information?
Sensitive guest data, passports, health, emergency contacts, is hidden by default, even from your own staff. Reveals are explicit and permission-gated, and every view, edit, and download is written to an audit log.
How should a travel agency store passport information securely?
Keep it out of email and spreadsheets, restrict who can see it, and log every access. GlobePro does this by default: passport and health fields are masked, revealing them requires permission, and the access log records who looked at what and when.
Can I get my data out?
Always. Guests, trips, bookings, and payments export cleanly. Your data is yours; we'd rather earn your renewal than lock you in.
Can you import our existing data?
Yes, two ways. Import your guests, trips, and bookings yourself for free with CSV templates and a guide, on any plan. Or have us do it: guided migration starts at $499 (including a dedicated WeTravel import), and white-glove onboarding from $1,500 adds historical data and live training. Both are one-time and waived on annual plans.
Getting started & switching
How long does setup take?
Most agencies are live within a couple of weeks: connect your domain and Stripe, import your guests, publish your first trips. Prefer a hand? Our guided migration and white-glove onboarding do it with you, and onboarding is waived on annual plans.
How hard is it to switch from WeTravel or TravelJoy?
Straightforward. You can self-import for free, or our guided migration moves your guests, trips, and bookings for you (from $499, waived on annual). There's no long contract to unwind, GlobePro is month-to-month, so many agencies run both in parallel for a season before fully cutting over.
Do I need to be technical?
No. If you can write an email and fill out a form, you can run GlobePro. It was built for a three-person agency where nobody wanted to be the IT department.
Is there a free trial?
We do guided demos instead, 30 minutes in the live product, running a real agency's data, so you see exactly how your operation would look. Book one and bring your hardest questions.
Can I cancel, and do I get a refund?
Cancel anytime, there's no lock-in. Your subscription is refunded pro-rata for unused time: monthly, you just stop being billed; annual, we refund the unused full months. Onboarding (guided migration and white-glove) is hands-on labor, so it's non-refundable once started. And since annual plans get onboarding waived, cancelling a year early makes that waived onboarding payable at its normal rate, netted from your refund.